Collection and Use of Personal Information by TÉRA Nail Bar

Users of our website remain anonymous until they choose to disclose their identity. Information gathered from system logs, such as IP addresses, is utilized for technical server administration purposes. IP addresses are also used for general statistical demographic information, providing insights into the regional origin of connections. Subscribing to TÉRA Nail Bar requires the completion of a form, including contact information (e.g., email address) and demographic details (e.g., gender). The provided information is utilized to facilitate necessary communication and tailor content to user preferences.

Cookie Policy

Web browsers may store text files, or "cookies," on users' devices for proper portal functioning, particularly for authorized actions. Cookies do not allow for user identification, and personal data is not processed or stored using cookies. TÉRA Nail Bar uses cookies to maintain user sessions, enhance service alignment with user needs, and generate viewing statistics for portal improvement. Users can configure their browsers to disable cookie storage, but this may impact certain website functions.

Detailed Information on Cookies

TÉRA Nail Bar employs various types of cookies, including session and persistent cookies, both proprietary and third-party cookies (e.g., Google Analytics, Facebook). Information gathered is used to customize system content, appearance, and other parameters to device and customer preferences and to collect statistical demographic data.

Nail Aftercare Service

Chipped nails within 7 days for gel polish can be reported for a free touch-up within 7 days. A small fee is applicable outside this period.

Privacy Protection Measures

User information is safeguarded through coded sessions, encrypted profile access passwords, and secure storage and processing practices, compliant with UK law.

Disclosure of Personal Information

Certain features of TÉRA Nail Bar involve user-generated content becoming publicly accessible. Users have control over the publication of their content after authorization.

Access, Correction, and Deletion Rights

Users have access to a profile page for viewing, modifying, and deleting personal information. Additional requests can be made in writing.

Freedom of Choice

Users can choose the extent to which they engage with features and share personal information. While most features are available without providing personal information, subscription is voluntary and can be terminated at any time.

Questions and Feedback

User opinions, comments, and questions regarding information confidentiality are welcomed and can be directed to TÉRA Nail Bar via email or postal address provided.

Personal Data Processing

Legal basis and purposes of processing customer personal data by TÉRA Nail Bar are outlined in a separate section.

Information Obligation for Clients

Details on personal data processing, controller contact information, and the scope of data processing are provided to clients.

Scope of Personal Data Processing

Data processed includes name, email, phone number, address, device IP, date of birth, photo, and gender.

Aims and Legal Basis of Data Processing

Processing is performed for contractual, marketing, profiling, research, legal, internal analysis, and system development purposes, as detailed in GDPR regulations.

Profiling/Grouping

Customers may be profiled based on activity, geolocation, gender, usage time, and preferences for targeted advertising, reminders, recommendations, and promotions. Users can object to such processing.

Categories of Recipients of Personal Data

Recipients may include group companies, legal authorities, service providers, subcontractors, and cooperating entities.

Transfer of Data Outside the European Economic Area

Data will not be transferred outside the European Economic Area.

For further details, users can contact TÉRA Nail Bar through provided contact channels."

SALON POLICY

Refund

At our salon, we do not offer refunds for any services that have been completed.

If you experience any issues with your nails or are not completely satisfied with your service, please let a member of our team know before leaving the salon. We will be happy to fix the issue for you immediately whenever possible. If we are unable to make the correction on the same day, we will arrange an appointment within 1-2 days, and the repair will be provided free of charge.

If you still have any concerns after the we fixed please contact us by email at teranailbar.orpington@gmail.com . We will carefully review your concerns and do our best to resolve the matter promptly.

Services Gurantee

• We offer a 7-day warranty on all Gel Polish, BIAB, Acrylic, and other nail enhancement services.
• If you experience lifting, chipping, or any workmanship-related issue within 7 days, we will repair your nails free of charge.
• Repairs requested after 7 days will be charged.
• Our warranty does not cover damage caused by improper aftercare, accidents, or misuse, including cracked, broken, or chipped nails.

How to take care of your nails:

• Do not use your nails as tools to open, scrape, or lift objects.
• Wear gloves when cleaning or using household chemicals.
• Avoid excessive force or pressure, especially if you have long nails.
• Apply cuticle oil daily to keep your nails healthy and strong.
• Follow our recommendations for the most suitable nail service based on the condition of your natural nails.

Booking appointment

1. Consultation Before Booking If you have specific requests for your appointment, please contact us before booking or pop in the salon. You can reach us via:

• Instagram: @teranailbar.orpington178
• WhatsApp: +44 7830 500109

We will be happy to discuss your requirements, answer any questions, and recommend the most suitable appointment.

2. Nail Art & Detailed Designs If you would like intricate nail art or multiple designs, please contact us before making your booking. Detailed nail art often requires additional time, and we will help you choose a suitable appointment length.

If the service requested exceeds the time allocated for your booked appointment and may delay the following clients, we reserve the right to cancel or reschedule your appointment to avoid disrupting our schedule.

3. Cancellation Policy If you need to cancel your appointment, please let us know at least 4-6 hours in advance. Last-minute cancellations have a significant impact on our business and prevent us from offering the appointment to other clients.

4.Walk-in. We'd be happy to accommodate walk-in guests if we're available at that time.

Health and safety

Your health and safety are our priority.

• If you have any skin conditions, allergies, nail fungus, cuts, wounds, or any concerns about your nails, please let our reception team or nail technician know before your service. We'll be happy to advise you on the best treatment.
• For pregnant clients: Please let us know if you have any allergies, sensitive skin, or any medical conditions we should be aware of before your appointment.
• Children under 10: We provide a gentle manicure service and do not trim excessive cuticles or use electric files on young children. Please note that we cannot guarantee the longevity of polish on children's nails, as chips and peeling are more likely with their daily activities.

Thank you for taking the time to read our policy. If you have any questions, please don't hesitate to contact us using the information provided above, or email us at teranailbar.orpington@gmail.com. By leaving the salon, you confirm that you are satisfied with the services you have received. After you leave, we are unable to accept responsibility for any issues that are not covered by the policy above. However, if you experience any issues that are covered under this policy, please contact us as soon as possible so that we can assess the situation and provide an appropriate solution. We are always committed to resolving genuine concerns fairly and professionally. Thank you for choosing us. We truly appreciate your support and look forward to welcoming you back.